This troubleshooting solves 95% of the emails received at support and saves you a lot of time.
So please read it carefully!
Before reinstalling the cms (which never works to solve anything) please follow this simple steps :
Prepare your server settings for large file uploads and check your settings for video uploads and ffmpeg.
If the video isn’t uploaded in /rawmedia folder something is wrong in the upload process (Server setts?), and if it doesn’t convert check that /videocron.php is fired and that the settings in admin for FFMPEG are right (and tested working with the ff.php file in the tester), the Log in the admin panel will help get a clue (FFmpeg Logs in Menu).
Don’t skip this, this settings can’t come pre-prepared by default, you’ll need to edit them in the admin, as they differ from one server setup to other.
On the Settings menu follow every setting, and save the page.
Most settings will be blank, resulting in sections not working until they are configured.