Sale contract & Terms of Agreement

General Terms

Your use of PHPVibe’s products, services and/or web site is subject to the terms of a legal agreement between the user (you) and Media Vibe Solutions SRL.
As a result, by using our products, services or website, you agree with all the following terms.
As a PHPVibe customer, you agree to respect this agreement.
Breaking the agreement will result in a void license and immediate cancellation of any existing customer benefits including licensing, product functionality, updates, support and/or private access to our community.

Pricing

We strive to keep our products as premium as possible, due to the competition on the niche we try to give our clients an advantage by making our products unavailable at low prices.
We believe in equality and do not offer individual discounts to any potential buyer.

Buying

Purchasing any of our products implies that:
– You have read and agreed to this terms in full.
– You know how to operate a php script of this complexity.
– You have setup a server/hosting account that meets in full the requirements.

Updates

Product updates are free for a minimum period of 12 months.
After this period expires you will be able to extend access to updates by paying a certain fee (10-40 € depending on the added features quantity and quality).

Confidentiality

We respect everyone’s privacy and we expect the same in return.
Emails sent by PHPVibe (including their attachments) cannot be shared by the intended recipient unless stated otherwise by our team.

Customer Support

We stand by our products through good and bad times alike.
Each product is fully supported and our team is always ready for its customers.
Customer support is currently provided via forum only.
Our free services (like installations) are offered to clients in their free support period (first 6 months, in the limit of 1/account) while guidance/support is offered indefinitely.
Customized versions of our products are not supported by our updates or by customer support.
Our customer service is available daily, from Monday to Friday on our dedicated support boards. However, customer support is not guaranteed during weekends and national holidays. If we cannot process customer support topics for some unexpected reason (natural calamities, power outage, hardware upgrades, technical problems etc), we will set up an auto-responder or website message to inform our customers about this temporary service interruption.

Forums (our coding support community):

(a) Anyone can register and participate in our community.
(b) We are very transparent about our products and services and this can be clearly seen in our forums.
(c) Our community has several private areas for customers only. As a customer you will receive access to those areas if you apply for a ‘Verified Client’ account.
(d) All customers are eligible to become Verified Clients which grants them access to those private areas. This right is provided only as a bonus service and it is not guaranteed when you purchase our products.
(e) PHPVibe reserves the right to refuse any new ‘Verified Client ‘ submission or to cancel any existing ‘Verified Client ‘ accounts if our license agreement or terms are not respected.
Sharing your account in public areas such as online forums is strictly prohibited.
Any abuse attempts are taken seriously and may result in the loss of all customer rights depending on the severity.
You agree that all the information you provide is accurate, legitimate and up to date.

Orders

By purchasing any of our products or services you agree to fully understand and agree with our Terms of service. We’re always available for pre-purchase discussions and we strive to provide as much info and demos as possible to demonstrate the functionality of our products before you make the purchase.
If you don’t understand how our products work, please contact us first.
Our software is sold ‘as-is’ without warranties or conditions of any kind, products used as parts of our cms (players, etc) are supported (or not! Please check their website) and developed by their developer(s), we will update them as soon as updates are available.
We cannot be held responsible if you damage our product while attempting to modify it or use it for another purpose than originally intended.

Fraudulent Orders

We don’t tolerate any fraudulent attempts of accessing our data, products or services.
Fraudulent orders are always reported to the authorities. We perform background searches, log analysis and collaborate with the payment processors and ISP service provides. Fraudulent orders are considered felony crimes that are aggressively prosecuted in the criminal justice system.
A person who is convicted of fraud may face incarceration, punitive fines, restitution, probation, community service, and other penalties.
Because of the high rate of fraud from certain countries we reserve the right to sandbox payments for a period of 24-72h in case your fraud rate score at PayPal is higher than 70%.

Illegal customer activities

We reserve the right to terminate any licenses or services we may provide to customers that were found to be sharing our product(s) (partly or in full) with warez communities or any such entities.
An active participation to discussions about our products in these kind of forums can also result in an invalid license and suspended customer rights. We take an active role in preventing piracy and we cannot tolerate such activities from our customers.

Refunds

Our products do not benefit from a ‘money back guarantee’, we sell exactly what we showcase and expect every new client to check the presentations and demo before buying!
Due to the non-returnable nature of digital products we do not offer a refund policy of any kind.
Meaning: All sales are final!

However! You are free to sell your account on the store to a 3rd party if you have decided to not use this product(s).

Account cancellation

To protect your best interest and prevent any abuse, we reserve the right to record all the actions that take place in our Customer Area, the recording may include sensitive device data and different identity data in order to protect every sale and identify the true payer and user.
This data can and will be shared with PayPal and/or your Bank.
In case of an open claim at PayPal the account will be automatically canceled in the next 72 hours.
Upon PayPal’s decision the account will not be reinstated as the account has already broken the terms of service.
Account are reinstated only in the event of an claim removal in the first 72 hours.
If the account is canceled by our system, there is nothing we will do for you anymore!
Note: Our products are sold in thousands of copies so far and our PayPal claims rate is lower than 0,01%.

Service cancellation

Support cancellation:
You wave your rights to customer support if you continue to deliberately refuse to respect our terms of service or community guidelines.
PayPal claims and chargebacks:
– Software licensing cancellation : In the event of software licensing cancellation the PHPVibe administration will fully lock-down. The store account will be removed, the domains used (or ever used) for licensing will be banned, the PayPal email(s) will be banned in the entire MediaVibe and PHPInteract offer range of products.
Note: This will also not be reinstated in the event of an chargeback of claim won from our side at PayPal.
We have no way to validate that you are an honest buyer or an software hacker.

Final Note

PHPVibe reserves the right to update its terms of service at any time. We always post the date of the last change and we invite all our customers to visit this page at least twice a year.

Enjoy our products and services.

If you have any questions please join our forums or use the contact methods available on the website.

Last updated: 15/09/2014